orders & returns
ORDERS
Once your order is placed, you'll receive a confirmation email. Orders will be hand delivered to the address provided on either a Wednesday or Saturday, whichever day immediately precedes the day of purchase. Orders under £50 will incur a delivery charge of £2 at checkout. If we're unable to meet your purchase for any reason, we'll contact you either by email or telephone, whichever is provided by you at the time of purchase.
RETURNS
We want you to be pleased with your order, but for any reason you're not, please contact us within 7 days from delivery (contactus@wabisabi.je). We're unable to offer any exchange or refund after the 7 days have lapsed (unless the item is deemed faulty within 2 weeks of purchase). Please note we do not accept returns for a change of mind. Once a return/exchange has been agreed, we'll arrange to collect/exchange the item free of charge.
We inspect all items for damage prior to delivery and guarantee the products you purchase reach you in good condition. Goods are classified as faulty if they're received damaged, or where a manufacturing fault becomes apparent within 2 weeks of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same, subject to availability.
Please note a minor variation in product colour and dimensions from those listed on the website is normal for handmade pieces. It does not constitute a fault and does not warrant a return. Please allow a margin when making a decision for your space.
Items returned must be in original condition with tags attached. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Delivery charges are non-refundable.
Thank you
Once your order is placed, you'll receive a confirmation email. Orders will be hand delivered to the address provided on either a Wednesday or Saturday, whichever day immediately precedes the day of purchase. Orders under £50 will incur a delivery charge of £2 at checkout. If we're unable to meet your purchase for any reason, we'll contact you either by email or telephone, whichever is provided by you at the time of purchase.
RETURNS
We want you to be pleased with your order, but for any reason you're not, please contact us within 7 days from delivery (contactus@wabisabi.je). We're unable to offer any exchange or refund after the 7 days have lapsed (unless the item is deemed faulty within 2 weeks of purchase). Please note we do not accept returns for a change of mind. Once a return/exchange has been agreed, we'll arrange to collect/exchange the item free of charge.
We inspect all items for damage prior to delivery and guarantee the products you purchase reach you in good condition. Goods are classified as faulty if they're received damaged, or where a manufacturing fault becomes apparent within 2 weeks of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same, subject to availability.
Please note a minor variation in product colour and dimensions from those listed on the website is normal for handmade pieces. It does not constitute a fault and does not warrant a return. Please allow a margin when making a decision for your space.
Items returned must be in original condition with tags attached. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Delivery charges are non-refundable.
Thank you
